Accessibility Statement

Our commitment to making our digital twin platform accessible to all users, including people with disabilities.

Our Commitment

We are committed to making our B2B SaaS platform accessible to all users, including people with disabilities. While our service is offered only in English, we aim to follow best practices for user-friendly design.

Accessibility Standards

We work to meet accessibility standards required by regulated utilities in the British Isles and follow best practices including:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • UK Government Digital Service accessibility standards
  • European EN 301 549 accessibility standard
  • Section 508 compliance principles

Clear Text and Design

Text Clarity
  • Plain English language
  • Simple, intuitive layouts
  • Consistent navigation structure
  • Clear headings and labels
Visual Design
  • High contrast color schemes
  • Readable font sizes (minimum 16px)
  • Sufficient color contrast ratios
  • Scalable text and interface elements

Screen Reader Compatibility

We organize our web pages so screen readers can read them properly:

  • Semantic HTML: Proper use of headings, lists, and form elements
  • Alt Text: Descriptive alternative text for all images and graphics
  • ARIA Labels: Screen reader labels for complex interface elements
  • Skip Links: Keyboard navigation shortcuts to main content
  • Focus Management: Clear visual and programmatic focus indicators

Keyboard Navigation

Full Keyboard Support

All functionality is available via keyboard:

  • Tab - Navigate forward
  • Shift+Tab - Navigate backward
  • Enter - Activate buttons/links
  • Space - Toggle checkboxes
  • Arrow Keys - Navigate menus
  • Esc - Close dialogs/menus
  • Home/End - First/last items
  • Page Up/Down - Scroll content

Continuous Improvement

We follow a continuous improvement approach to accessibility:

  • Regular Reviews: We review our platform regularly and fix any issues we find
  • User Testing: We conduct accessibility testing with assistive technology users
  • Team Training: Our development team receives ongoing accessibility training
  • External Audits: We engage third-party accessibility experts for comprehensive reviews

Known Limitations

Areas Under Development

While we strive for full accessibility, some areas may have limitations:

  • Complex 3D visualizations may have limited screen reader support
  • Some advanced mapping features may require visual interaction
  • Real-time collaborative features may have accessibility challenges

We are actively working to improve these areas.

Contact Us for Help

If you have trouble using any part of our platform or find accessibility issues, please contact us at support@traceintercept.ai.

We will do our best to help and to improve the platform for everyone.

Response Commitment

We aim to:

  • Respond to accessibility inquiries within 2 business days
  • Provide alternative formats or assistance where possible
  • Prioritize accessibility fixes in our development roadmap
Our Goal

Our goal is to provide an accessible digital twin service that meets the needs of regulated utilities and municipalities. We believe in equal access and will keep working to offer a user-friendly experience for all users.

Accessibility Resources
Assistive Technologies

Our platform is tested with:

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS/iOS)
  • TalkBack (Android)
  • Dragon NaturallySpeaking
Report Issues

Found an accessibility barrier?

Report Accessibility Issue

Include details about your assistive technology and the issue encountered.