Terms and Conditions

Introduction

Welcome to our digital twin service ("Service"). We offer tools and features to help you capture and manage data about your infrastructure. These Terms and Conditions ("Terms") explain how you can use our Service. By using our Service, you agree to follow these Terms.

Who We Are

We are a B2B SaaS company that helps utilities and municipalities create digital twins of their existing infrastructure. Our goal is to make it easier for you to plan, maintain, and improve your assets.

Using Our Service

You agree to:

• Use our Service only for legal and proper purposes.
• Comply with any usage instructions and documentation we provide.
• Keep your account credentials confidential and notify us immediately of any unauthorized use.

We grant you a limited, non-exclusive, non-transferable license to use the Service during the term of this Agreement.

Data and Privacy

• We store and process the data you provide. We protect this information according to our Privacy Policy.
• You confirm that you have the legal right to upload any data or files you send to our Service.
• You grant us a license to use, store, and process your User Data as necessary to provide and improve the Service, including for anonymized analytics
• We do not claim ownership of the data you provide.

Intellectual Property

• All rights in the Service, including software, content, logos, and designs, remain our exclusive property or that of our licensors.
• You must not copy, modify, reverse-engineer, or distribute any part of the Service without our prior written consent.
• Feedback you provide may be used by us without compensation or attribution.

Payments

• You agree to pay the fees as specified in your service agreement or on our website.
• Fees are due in accordance with your billing plan.
• Failure to pay may result in suspension or termination of your access.
• All fees are non-refundable unless required by law.
• You must keep your payment information up to date.

Service Availability

• We try hard to keep our Service safe and reliable. However, we cannot promise that the Service will always work without errors.
• We may suspend the Service for maintenance, upgrades, or legal compliance.

Limitation of Liability and Warranties

• We provide our Service "as is," which means we do not give any guarantees about it being perfect or meeting your exact needs.
• We are not responsible if the Service fails or if you lose data, unless the law says otherwise.
• We are not liable for indirect, incidental, or special damages, including loss of profits or data.
• Our total liability for any claim shall not exceed the amount you paid us in the 12 months before the claim arose.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from:

• Your misuse of the Service
• Your violation of these Terms
• Any User Data you provide that infringes third-party rights.

Compliance and Regulations

• You agree to follow all laws and rules that apply to your data and your use of our Service.
• If you work in a regulated industry (like utilities or public services), it is your duty to meet those regulations. We do not guarantee that using our Service alone fulfills all legal requirements.

Termination

We may suspend or terminate your access if you breach these Terms.
You may terminate your account at any time by written notice.
Upon termination:

• Your access will be revoked.
• We may retain or delete your User Data in accordance with our Privacy Policy.
• No refunds will be issued unless required by law.

Governing Law

These Terms are governed by the laws of Northern Ireland. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Changes to These Terms

• We can update these Terms sometimes. If we do, we will post the new version on our website.
• If you keep using the Service after the new Terms are posted, it means you agree to them.